Refund policy

Return & Refund Policy

This policy applies to purchases made through ararabrazil.com. ARARA accepts returns of defective and non-defective items and also accepts exchanges, subject to the conditions below.

Return window
You may request a return or exchange within 30 calendar days after the order is delivered.

Eligible item condition
Items must be complete, clean, and unused or only lightly tried on. They must be returned with the original packaging and any accessories received, and must be free from damage caused after delivery, alteration, improper use, exposure to chemicals, or excessive wear. Proof of purchase is required.

How to request a return or exchange
Email suporte@ararabrazil.com within the 30-day return window. Include your order number, the item you wish to return or exchange, and the reason for the request. Please wait for our return instructions before sending the item. Items sent without prior authorization may not be accepted.

Return method and shipping cost
Returns are handled by mail. The customer is responsible for arranging and paying the return shipping cost and for keeping the tracking information until delivery. ARARA does not provide a prepaid return label. Original shipping charges, customs duties, and import taxes are non-refundable, except where required by applicable law.

Exchanges
Exchanges are accepted within the same 30-day window and follow the same email request process. Exchanges are subject to product and variant availability. The customer is responsible for the return shipping cost and any shipping cost for the replacement item. If the requested replacement is unavailable, we will issue a refund to the original payment method.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us within 30 days of delivery and include clear photographs. We will assess the request and offer an appropriate replacement, exchange, or refund. Return shipping remains the customer's responsibility unless applicable law requires otherwise.

Refunds and processing time
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to the original payment method within 30 calendar days after the returned item is received and approved. Your bank or payment provider may require additional time to post the refund after it has been issued.

Fees and currency
ARARA does not charge a restocking fee. Return shipping is paid by the customer. Refunds are processed in USD; if your payment provider displays another currency, its exchange rate and processing rules may apply.

Contact
For return, exchange, or refund assistance, email suporte@ararabrazil.com.